We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition in the packaging it was sent in within 14 days of the buyer receiving it. Items on sale may be returned for an exchange only within 30 days. If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Refund policy
WHAT IS YOUR RETURNS POLICY?
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee.
In the interest of hygiene reasons head wear including ghutrahs and kufis cannot be returned for exchange or refund.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.99 will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are it may take up to 10 days to process your return from the day it is received back and during Ramadan it may take up to 21 days.
Non-returnable items:
- Headwear (including ghutrahs)
- Gift cards
- Clearance items
How to return an item?
Please include you order number
To return or exchange your product, you should mail your product to:
Yallakids returns order USxxxx
908 Audelia Rd. Ste 200-189
Richardson, TX 75081
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at sales@yallakids.co.uk and send your item to:
Yallakids returns order USxxxx
908 Audelia Rd. Ste 200-189
Richardson, TX 75081
Please include your order number
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Faulty Goods
Each item at Yalla shop is thoroughly checked before dispatch. However, in the unlikely event that you receive a damaged or defective item, the claim must be made within 7 days of package arrival. No claims can be honoured after 7 days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. It is the customer's responsibility to provide a safe and secure shipping address as we are not responsible for missing orders after confirmed delivery.
If delivery is returned to us because of incorrect shipping details and you are requesting a refund, shipping charges will be deducted from the refund value.
