We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition in the packaging it was sent in within 14 days of the buyer receiving it. Items on sale may be returned for an exchange only within 30 days. If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Refunds & Returns
WHAT IS YOUR RETURNS POLICY?
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee.
In the interest of hygiene reasons head wear including ghutrahs and kufis cannot be returned for exchange or refund.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.99 will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are it may take up to 10 days to process your return from the day it is received back and during Ramadan it may take up to 21 days.
Non-returnable items:
- Headwear (including ghutrahs)
- Gift cards
- Clearance items
To Process a return, please visit our RETURN PORTAL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of shipping will be deducted from your refund as well as a £2 processing charge.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item an. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a parcel is rejected at the point of delivery and returned to sender, a £12 charge will be deducted from the refund as this is charged to us by the courier.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@yallakids.co.uk
Exchanges (if applicable)
If you need to exchange an item, please visit our RETURNS PORTAL.
Exchanges have to be completed within 30 days of purchasing your item
Please include your order number
Faulty Goods
Each item at Yalla shop is thoroughly checked before dispatch. However, in the unlikely event that you receive a damaged or defective item, the claim must be made within 7 days of package arrival. No claims can be honoured after 7 days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. It is the customer's responsibility to provide a safe and secure shipping address as we are not responsible for missing orders after confirmed delivery.
If delivery is returned to us because of incorrect shipping details and you are requesting a refund, shipping charges will be deducted from the refund value.